Information You Choose to Provide
We may receive information directly from you when you register for Winner’s Edge, enter a tournament or promotion, claim a prize, ask a question, report a concern or complete another guest-service process. Depending on the purpose, this may include your name, contact details, date of birth, identification details and information needed to confirm eligibility.
Please provide only information that is accurate and relevant to the request. If information changes, you may ask our team to update it where the applicable record can be corrected.
Information Connected With a Visit
Casino operations may create records connected with admission, gaming transactions, rewards activity, tournament participation, prizes, customer service and security. Video surveillance and access controls may also be used in and around the property to support safety, protect guests and team members, and maintain the integrity of casino operations.
We collect and use only the information reasonably connected with these purposes and the legal responsibilities that apply to our operations.
Information From Website Use
When you use our website, basic technical information may be created automatically, such as the type of browser or device used, approximate session timing, pages viewed and interactions with website features. Cookies and similar browser storage may remember preferences or help us understand whether the website is working as intended.
This information is used in an aggregated or practical way to maintain performance, identify problems and improve the experience. More detail is available in our Cookies Policy.
How We Use Information
We use personal information to provide requested services, confirm age and identity, administer rewards, tournaments and promotions, process eligible prizes, respond to questions, keep records accurate, protect the property and meet our operational and legal responsibilities.
Where a choice is available, we use information in a way that matches the purpose explained when it was collected. We do not treat personal information as a product for sale.
When Information May Be Shared
Information may be shared with carefully selected service providers that help us operate systems, support security, process authorized services or maintain business records. They receive only the information needed for their role and are expected to protect it.
We may also disclose information when required by law, to respond to a valid legal process, to protect a person’s safety, to investigate suspected wrongdoing or to preserve the integrity of gaming and casino operations.
Protection and Retention
We use administrative, physical and technical safeguards suited to the sensitivity of the information we handle. Access is limited to people who need the information for an authorized purpose. No method can remove every risk, but we review our practices and respond when a concern is identified.
Information is kept only as long as it remains reasonably necessary for the purpose for which it was collected, for legitimate operational needs or to meet applicable record-keeping obligations. It is then securely removed, anonymized or archived as appropriate.
Your Choices
You may ask whether we hold personal information about you and request access or correction where the law provides that right. Some information may need to be retained, and access may be limited when another person’s privacy, security, an investigation or a legal restriction would be affected.
You can manage optional browser cookies through your device settings. You may also decline optional communications or ask us to update your preferences. A request will not affect information that must be used or retained for a required purpose.
Age and Responsible Participation
Our casino services are intended for adults who have reached the legal gambling age. We do not knowingly invite minors to register for gaming, rewards, tournament or promotional participation.
If information was provided by someone who was not eligible to participate, please bring the concern to our attention so it can be reviewed and handled appropriately.
Questions About Privacy
Questions about this policy or a personal-information request can be raised with our team during a visit to Copper Coulee Casino at 1051 Ross Glen Drive S.E., Medicine Hat, Alberta.
We may update this policy when our services, website or privacy practices change. The current month and year shown on this page identify the version now in use.